Replacement for Peace of Mind
For an additional charge for replacement, you can have your damaged product replaced if an accident occurs. Replacement products are brand-new or equivalent to brand-new products in performance and reliability.
Save Time with Express
Express is an option that allows you to skip the damage assessment and quotation process. A DJI service center will ship you a replacement as soon as they receive your product.
Official Warranty, Guaranteed Quality
During the DJI Care Refresh service period, the main parts remain covered by the official warranty, bringing longer protection for your product.
FREE SHIPPING
DJI will cover shipping costs both ways anytime a product is sent back for replacement service.
Exclusive Service
DJI Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to DJI Care service channels to provide you with express replacement.
What's Included
DJI Care Neo - 1 Year Plan
For all orders exceeding a value of 100USD shipping is offered for free.
Returns will be accepted for up to 10 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item.
Otherwise, standard shipping charges apply. Check out our delivery Terms & Conditions for more details.
